Terms & Conditions (T&Cs)

Deliveries

Status of Product

Vase is available
All our vases are limited.
“Vase is available” means that the maximum number has not yet been reached,
and that the vase will be painted when ordered. Allow 4 weeks before delivery as it is all “handmade “.

In Stock
We also have products “in stock” And if we do, we can deliver it fast(er).

The Vase is out of Stock
All our vases are limited.
This means that the maximum number of vases in a serie has been reached.
The Vase can not be ordered.

Product is available
Also other products are made in a limited edition.
“Product is available ” means that the maximum number has not yet been reached,
and that the product will be made when ordered. Allow 4 weeks before delivery.

Product is out of Stock
This means that the maximum number of the product has been reached.
The Product can not be ordered.

Delivery and delivery times

Delivery is the moment of transfer of ownership from seller to buyer. All deliveries must be signed upen receipt. Once the articles are signed, they are the responsibility of the consumer. We do not deliver products to PO Boxes.

Once your order has left our shop, you will receive an email with the package’s ‘Track & trace’ code to track your package. All items delivered by ‘Doortje IJpelaar Shop’ remain our property until ‘Doortje IJpelaar Shopl’ has received your payment.

The delivery time shows the period from the moment of ordering to the moment of delivery. More information about our “Delivery and delivery times” can be found on our page: https://shop.doortjeijpelaar.com/delivery-times/

Shipping method

A shipping method is the way orders are shipped. Read more about our shipping method on our page: https://shop.doortjeijpelaar.com/shipping-method/

Returns and Exchanges

When a purchase is made online, the consumer legally has a 14-day cooling-off period. During that period you may therefore refrain from purchasing a product or service or return an article. Learn more about our “Returns and Exchanges” terms and conditions on our page: https://shop.doortjeijpelaar.com/returns-exchanges/

Address Shop

ATELIER DOORTJE IJPELAAR
HOOGEINDE 25
5142 GA WAALWIJK
THE NETHERLANDS 

This website is operated by ‘Atelier Doortje IJpelaar’, a company that falls under Dutch law. Registered in the Trade Register Tilburg with Chamber of Commerce number 17255084 and VAT number: NL001787689B68

This website is made available subject to the following Terms and Conditions (“T&Cs”). Please read these T&Cs carefully before placing an order through this website. If you do not agree with these T&Cs, do not make further use of this website.

Cancellations

  • You may cancel your order(s) at any time before your order(s) has been sent and receive a full refund.
  • If your order has been sent, you will have to wait until the order is delivered to you before you can cancel the order, although any such cancellation is subject to certain terms and conditions (see “Returns and exchanges”).
  • Contact ‘Doortje IJpelaar Shop’  team@doortjeijpelaar.com

In particular, we wish to draw your attention to our policies relating to the terms of purchase within these T&Cs and our Privacy Policy. If you are under 18, you must inform your parent or guardian about these T&Cs and the Privacy Policy of ‘Doortje IJpelaar Shop’  and they must signify their acceptance of these T&Cs and Privacy Policy before you register to use this website or any of this website’s services. We only accept orders from those over 18*.

*Doortje IJpelaar kan helaas niet controleren of een gebruiker minderjarig is en daarom adviseert Doortje IJpelaar ouders of voogden om betrokken te zijn bij de online activiteiten van hun kinderen om te voorkomen dat gegevens van minderjarigen door Doortje IJpelaar worden verwerkt.

Doortje IJpelaar Shop’ reserves the right to amend, modify and/or replace all or part of this website and the information and materials contained on it, as well as these T&Cs. Please check these T&Cs periodically for changes or modifications.

Registration

To use some of the services or features made available to you on this website, you will need to register. When you register, you are required to provide information about yourself that is true, accurate, current and complete in all respects. Should any of your registration information change, please notify us immediately at the following e-mail address: team@doortjeijpelaar.com. You may also want to review our Privacy Policy. We may change registration requirements from time to time.

Eligibility to purchase

In order to make a purchase through this website, you will be requested to provide your personal details. In particular, customers must provide their real name, phone number, e-mail address and other requested information as indicated. Furthermore, when ordering items you will be required to provide payment details and you represent and warrant that the payment details you provide on ordering are both valid and correct and you confirm that you are the person referred to in the billing information provided.

Personal data

You are kindly informed that according to the Privacy Policy your personal data will be part of a file for which ‘Doortje IJpelaar Shop’ is responsible, and that will be used for the purposes indicated in the aforementioned Privacy Policy. And will be used for processing and delivery of your order.  You have the right of access, rectification and cancellation, being entitled to enforce said right before ‘Doortje IJpelaar Shop’ through the procedure indicated in the Privacy Policy.

Purchase conditions

Stock

The availability of our products is in real time, meaning that it is possible that selected products may not be in stock.  The online web shop of ‘Doortje IJpelaar Shop’ does not accept any responsibility for any lack of stock of any of the models displayed.

Please note that most of our products are ‘handcrafted. This takes time to produce. 

Please note that items in your shopping cart are not reserved and may be purchased by another customer.

How to buy

‘Doortje IJpelaar Shop’ uses the following purchase procedure:

The item(s) you wish to purchase must be selected and added to the shopping cart by clicking on the corresponding shopping cart icon on this website.  The shopping cart will include the name, quantity and price (including VAT).

In the shopping cart, we will show you a summary identifying the item(s) to be purchased, the total price (including VAT and shipment costs) After selecting the item(s), you have to fill in an order form. This order form will request personal data and payment information for the purpose of processing the order(s). Please remember that all data must be completely accurate in order to avoid confusion or problems in sending the item(s) purchased.

Order Confirmation

Once you have made your choice and your order has been placed, you will receive an e-mail message from ‘Doortje IJpelaar Shop’  confirming that your order has been registered (order confirmation). This order confirmation will, among others, include information such as identification of the item(s) purchased, the total price (including VAT and shipment costs) and the delivery details.

If you made an error when placing your order, please contact ‘Doortje IJpelaar Shop’  at team@doortjeijeplaar.com who will be happy to assist you. However, please always make sure to review your order before placing it. Before submitting, you have the possibility yourself to edit any information you have entered, such as the shipping or billing address or credit card information, or change or delete items in your shopping cart.

Failure to receive this message may be due to a temporary communications problem with the network or a mistake in writing the e-mail address given. In both cases, please contact our ‘Doortje IJpelaar Shop’  at team@doortjeijeplaar.com. We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item or that the item ordered is out of stock. In the event that ordered items are out of stock, you shall be informed by e-mail and any payments will be refunded if the payment was already processed.

Pricing policy

The prices on this website are in EUROs (€) and include all applicable taxes. The price of any product displayed on this website at the time the order is placed will be honored. Unless an “anonymous VPN (Virtual Private Network) connection” is used, which means that VAT cannot be determined. ‘Doortje IJpelaar Shop’ is not responsible for any special taxes, customs duties or additional charges for deliveries. ‘Doortje IJpelaar Shop’ reserves the right to change its prices at any time, except for orders that have already been placed.

Payment methods and security

We accept orders at any time, 24 hours a day, every day of the week.

‘Doortje IJpelaar Shop’  will only accept payments made by using (credit/debit) cards electronic payment systems, No other form of payment other than those mentioned before will be accepted.

You confirm that the credit/debit card that is being used is yours or that you have been specifically authorized by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to ‘Doortje IJpelaar Shop’ , we will not be liable for any delay or non-delivery.

 We take all reasonable care to make this website secure. In order to ensure secure payment transactions, ‘Doortje IJpelaar Shop’  uses a secured payment system.  This means that all confidential data (e.g. credit card number and expiry date) are encrypted and transmitted directly, using Secure Socket Layer (SSL) technology, to a secured server.

Furthermore, we will take all reasonable care, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from this website.

‘Doortje IJpelaar Shop’  will not accept any responsibility for delays in delivering merchandise resulting from lack of authorization by the bank.

‘Doortje IJpelaar Shop’  reserves the right to withhold any order for security reasons. Customers affected will be notified. We also reserve the right to cancel an order if we cannot verify the shipment and/or billing details, but we shall notify you if this happens. We further reserve the right not to accept and/or cancel an order if we believe the buyer is obtaining the items for re-sale.

Purchase guarantee

The items offered through this website are a selection of products from the ‘Doortje IJpelaar Shop’  collection and meet the same requirements in terms of quality and guarantees as those sold through stores.

Each product is accompanied by the following details:

  • Name of the product
  • Image of the product
  •  Sizes
  • Material
  • Price in EUROs (€)

‘Doortje IJpelaar Shop’  aims to display the colors of its products as “closely as possible”  to the actual color. However, the color of the products may be subject to variations depending on the quality of the monitor of your computer. For this reason, ‘Doortje IJpelaar Shop’  cannot guarantee that the colors shown on your monitor are an exact reproduction of the original.

Special offers, promotions and discounts will be valid until the indicated date or no further stock remains whichever is the earliest. Our products are guaranteed against manufacturing defects for 2 years, starting as from the day of purchase. This guarantee does not affect your statutory rights.

Insurance 

‘Doortje IJpelaar Shop’  insures each purchase during the time it is in transit until it is delivered to your specified delivery address. All orders are delivered by international courier companies.

Vases are delivered in a special protected box. Other products are also carefully packed.

After-sales service

We help to solve any problem related to our items or deliveries, offering customers a fast and efficient response.

Contact

If you have any queries, doubts, claims or suggestions about your order or purchasing via the Internet, you may send us an e-mail to: team@doortjeijpelaar.com or by telephone: +31 6-15962846. 

Intellectual Property Rights

All intellectual property rights provided through this website shall remain the property of ‘Atelier Doortje IJpelaar’. 

Your use of this website and its contents grants no rights or transfer to you in relation to any copyright, designs, trademarks and any other intellectual property rights relating to the Content (as described in the Content section below), including ‘Doortje IJpelaar Atelier’ software and all HTML and other codes contained in this website. All such Content, including third party trademarks, designs and related intellectual property rights mentioned or displayed on this website are protected by national intellectual property and other laws and international treaty provisions.

You are permitted to use the Content only as expressly authorized by ‘Doortje IJpelaar Atelier’. Any reproduction or redistribution of the above listed Content is prohibited and may result in civil and criminal penalties. Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited. However, you are permitted to make one copy for the purpose of viewing the Content for your own personal use.

Content

In addition to the intellectual property rights mentioned above, “Content” is defined as any graphics, photographs, including all image rights, sounds, music, video, audio or text on this website. Although care has been taken to ensure the accuracy of the information and materials on this website, ‘Doortje IJpelaar Shop’  does not guarantee that the Content on this website is up-to-date , complete and accurate or that the Content is free of any defects, errors and/or viruses. Furthermore, ‘Doortje IJpelaar Shop’  does not guarantee that such defects, errors and/or viruses will be remedied or deleted. Moreover, ‘Doortje IJpelaar Shop’  reserves the right to interrupt accessibility to this website for maintenance or updating processes. We always recommend that all users of the Internet ensure they have up to date virus checking software installed.

No commercial use

This website is for your personal, non-commercial use only!
You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any Content, software, products or services contained within this website. You may not use this website, or any of its Content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own website.

Your activity

You agree that you will be personally responsible for your use of this website and for all of your communication and activity on and pursuant to this website. If we determine that you are or have been engaged in prohibited activities, were not respectful of other users, or otherwise violated the T&Cs, we may deny you access to this website on a temporary or permanent basis.

Hyperlinks

We may include hyperlinks on this website to other websites or resources operated by third parties other than ‘Doortje IJpelaar Shop’. And are not responsible or liable, directly or indirectly, for the privacy practices or the content of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources.

Limits on our liability

In no event shall ‘Doortje IJpelaar Atelier’  be liable for any direct and indirect loss, damage or expense – irrespective of the manner in which it occurs – which may be suffered due and/or pursuant to your use of this website and/or the information or materials contained on it, or as a result of the inaccessibility of this website and/or the fact that certain information or materials contained on it are incorrect, incomplete or not up-to-date.

The clause above does not exclude or limit the liability of ‘Doortje IJpelaar Atelier’  for anything for which liability cannot be excluded or limited by law.

Compensation

At our request, you agree to compensate us fully, defend us and hold us harmless immediately on demand, our officers, directors, agents, affiliates, licensors, and suppliers, from and against all liabilities, claims, expenses, damages and losses, including legal fees, arising from any breach of these T&Cs by you including the use by any other person accessing this website using your account as a result of your action or inaction.

Relationship

You agree that you may not and will not present yourself as a representative, agent or employee of ‘Doortje IJpelaar’  and we shall not be liable for any representation, act, or omission on your part.

No waiver

If you breach the T&Cs and we take no action against you, we will still be entitled to use our rights and remedies in any other situation where you breach the T&Cs.

Governing law

These T&Cs shall be governed in accordance with law of the Netherlands. 

 ©Doortje IJpelaar Shop